Exceeding Customer Expectations

Our Commitment to Quality

MPC became ISO 9001:2000 registered in June of 2004. Our Quality Policy states: "The management and employees of MPC are committed to being a world class manufacturer of specialty lubricants, additives and grease. Our mission is to provide quality products that meet or exceed our customers' expectations." MPC's excellent reputation is the result of a company-wide commitment to this Quality Policy. We are in continuous pursuit of excellence.

Customer Service

Expect more than just order taking. The unified teamwork of customer service personnel enables prompt, accurate and efficient information processing. The staff is uniquely balanced to compliment individual capabilities. Each customer can be assured of receiving a prompt response to their needs and concerns. Being the customer's liaison between the Technical and Sales Departments, the customer service personnel's main objective is to provide informative, courteous and efficient service to all of MPC's customers.

Technical Support

We have been told by our customers that we have developed the best information and technical service available in this industry. Our technical support staff answers your questions with responsiveness. We have the resources to provide you with the answers to your technical questions. We are committed to fulfilling your lubrication needs.

Order Processing

MPC's product order entry, inventory management, and manufacturing processes provide prompt shipment of orders to our customers for stock items. In addition, our lead-time for special-order items is exceptional. A variety of delivery options are also available for your convenience. We understand that customer loyalty is only as strong as your satisfaction with our performance on your last order.

Our Vision

MPC's commitment to you is not limited to products alone. Equally important is prompt, efficient and effective service. Our vision is of an ongoing partnership with our customers - a partnership in which the customer receives maximum benefit from our expertise - whether that expertise is in customer service, technical support, product information and applications, or lubrication technologies.